Effective Date: 1st January, 2025
Pulse EMR Services Ltd (“Pulse EMR,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.pulsemedicalresponse.com) or use our emergency medical response services.
We may collect personal and non-personal information, including but not limited to:
Personal Information: Name, contact details (phone number, email, address), date of birth, medical history, and emergency contact information.
Health Information: Medical conditions, treatment history, and any other relevant health-related data necessary for emergency medical response.
Technical Data: IP address, device information, browser type, and cookies when you visit our website.
We use the collected information for the following purposes:
To provide emergency medical response services.
To communicate with you regarding your medical care.
To improve our services and ensure quality healthcare delivery.
To comply with legal and regulatory requirements.
To maintain security and prevent fraud.
We may share your personal information with:
Healthcare providers, hospitals, and emergency personnel for effective medical response.
Government authorities, when required by law.
Third-party service providers assisting us in delivering medical response services.
Insurance providers for billing and claims processing.
We take reasonable measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Our security protocols include encryption, restricted access, and secure storage of sensitive data.
You have the right to:
Access, correct, or update your personal information.
Request deletion of your data, subject to legal and operational requirements.
Opt-out of certain communications and data processing activities.
Our website may use cookies to improve user experience and analyze site traffic. You can manage cookie preferences through your browser settings.
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
We may update this Privacy Policy periodically. Any changes will be posted on our website with the effective date.
For inquiries or concerns regarding your privacy, please contact us at:
Pulse EMR Services Ltd
7th Floor, Victoria Offices, Two Rivers Mall, Limuru Road
P.O. Box 26995 – 00100, Nairobi
Email: paramedics@pulsemedicalresponse.com
Phone: +254 726 700 682 / +254 733 700 682
By using our services, you agree to the terms of this Privacy Policy.
